EHA Escalation Process
Advice for practitioners who are supporting a child/family through the Early Help Assessment and have an issue with the response of another organisation also involved.
You should seek a resolution by following this four-step Escalation Process:
- Step 1: Raise the issue directly with the practitioner concerned;
- Step 2: If this does not resolve the issue, contact the practitioner’s manager;
- Step 3: If the issue is still not resolved you should contact the organisation’s service manager and inform the local Early Help Coordinator of your actions;
- Step 4: If the issue is still unresolved, inform your local Early Help Coordinator who will ensure that the matter is raised with senior managers through partnership structures.
If your concern relates to the decision of a Complex Case Discussion, please contact an Early Help Support Service Team manager at firstname.lastname@example.org to request a review of the decision.
Find out more about Early Help and Early Help Assessments on the Northamptonshire County Council website.
Last updated: 11 December 2017